{"id":1089,"date":"2024-01-31T11:33:23","date_gmt":"2024-01-31T10:33:23","guid":{"rendered":"https:\/\/up-luxembourg.lu\/faq\/que-dois-je-faire-si-ma-carte-up-luxembourg-ne-fonctionne-plus-2\/"},"modified":"2024-04-12T15:18:27","modified_gmt":"2024-04-12T13:18:27","slug":"que-dois-je-faire-si-ma-carte-up-luxembourg-ne-fonctionne-plus-2","status":"publish","type":"faq","link":"https:\/\/up-luxembourg.lu\/en\/faq\/que-dois-je-faire-si-ma-carte-up-luxembourg-ne-fonctionne-plus-2\/","title":{"rendered":"What should I do if my Up Luxembourg card no longer works&nbsp;?"},"content":{"rendered":"<p>Is your card no longer working or has your transaction been refused&nbsp;? Then check first:<\/p>\n<p>&#8211; If your card is activated (via the MyUp Luxembourg home page or via &#8220;My cards&#8221; in the Up Luxembourg app).<br \/>\n&#8211; If your card is still valid (check the expiry date on your card).<br \/>\n&#8211; If you still have an available balance<br \/>\n&#8211; If the merchant where your transaction was declined accepts the product available on your card.<br \/>\n&#8211; If, after verification, your Up Luxembourg card is still refused by several merchants, please return your card by post to our address: 9 rue du Laboratoire L-1911 Luxembourg. Your card will be tested and, if necessary, a new card will be sent to you within 10 working days.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"class_list":["post-1089","faq","type-faq","status-publish","hentry","category-employees"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Toutes vos questions sur les ch\u00e8ques-repas Up Luxembourg<\/title>\n<meta name=\"description\" content=\"Retrouvez toutes les r\u00e9ponses \u00e0 vos questions sur les ch\u00e8ques-repas Up Luxembourg : utilisation, activation, conditions d\u2019\u00e9ligibilit\u00e9, acceptation chez les commer\u00e7ants et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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