{"id":3176,"date":"2025-02-18T14:53:41","date_gmt":"2025-02-18T13:53:41","guid":{"rendered":"https:\/\/up-luxembourg.lu\/?post_type=faq&#038;p=3176"},"modified":"2025-02-18T14:53:41","modified_gmt":"2025-02-18T13:53:41","slug":"what-should-i-do-if-my-smartphone-is-lost-or-stolenque-faire-si-mon-smartphone-est-perdu-ou-vole","status":"publish","type":"faq","link":"https:\/\/up-luxembourg.lu\/en\/faq\/what-should-i-do-if-my-smartphone-is-lost-or-stolenque-faire-si-mon-smartphone-est-perdu-ou-vole\/","title":{"rendered":"What should I do if my smartphone is lost or stolen&nbsp;?Que faire si mon smartphone est perdu ou vol\u00e9&nbsp;?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In case of loss or theft, you can use the \u2018Find My Device\u2019 (Google) or \u2018Find My\u2019 app (Apple) to remotely lock your device. For added security, you can block your card from the \u201cMy cards\u201d tab on <\/span> <a href=\"https:\/\/my.up-luxembourg.lu\/\"><span style=\"font-weight: 400;\"> https:\/\/my.up-luxembourg.lu\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"featured_media":3132,"parent":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"class_list":["post-3176","faq","type-faq","status-publish","has-post-thumbnail","hentry","category-apple-pay-and-google-pay"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Toutes vos questions sur les ch\u00e8ques-repas Up Luxembourg<\/title>\n<meta name=\"description\" content=\"Retrouvez toutes les r\u00e9ponses \u00e0 vos questions sur les ch\u00e8ques-repas Up Luxembourg : utilisation, activation, conditions d\u2019\u00e9ligibilit\u00e9, acceptation chez les commer\u00e7ants et 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