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At the beginning of each month, you will receive an invoice listing the transactions carried out the previous month via your point(s) of sale, the transaction fees paid and the amounts paid to you.

You haven't received an invoice? This means that no transactions were carried out via Up Luxembourg in the previous month.

At the beginning of each month, you receive an invoice with a statement of charges for the transactions you received the previous month. This invoice is sent to the e-mail address you provided when you signed your contract.
In months when your customers have not carried out any Up Luxembourg transactions, you do not receive an invoice: you only pay for what you use.

Payments are refunded by your payment service provider (SIX, Worldline, Servipay, Vivawallet, etc.). The speed of reimbursement depends on the terms agreed with the provider.