fbpx

FAQ's

Apple Pay and Google Pay

Can I use my Up Luxembourg card on Apple Pay or Google Pay for online purchases ?

Yes, you can use Apple Pay and Google Pay to pay with your Up Luxembourg card at online retailers that accept this digital payment method.

Is my payment information secure when using Apple Pay or Google Pay with my Up Luxembourg card ?

Yes, both Google Pay and Apple Pay use advanced encryption and tokenization to protect your data. Your actual card number is never shared with merchants.

How do I use my Up Luxembourg card with Google Pay to make contactless payments ?

Simply unlock your Android device, select your Up Luxembourg card and hold your device close to the contactless payment terminal. Google Pay will automatically activate the card for payment.

What should I do if I see an error when adding my Up Luxembourg card to Google Pay ?

Check that your phone and Google Pay app are updated. Also, ensure that NFC is enabled on your device. If the issue persists, contact Up Luxembourg’s support team for help.

Can I use my Up Luxembourg card with Google Pay on multiple devices ?

Yes, you can add your Up Luxembourg card to Google Pay on multiple Android devices. Each device must be set up individually, and you may need to verify your card on each device.

How do I make a payment with my Up Luxembourg card using Apple Pay ?

To pay with Apple Pay, double-click the side button on your iPhone, authenticate with Face ID, Touch ID, or your passcode, and hold your device close to the contactless reader.

Why can’t I add my Up Luxembourg card to Apple Pay ?

If you're having trouble adding your card, make sure your device is compatible with Apple Pay and that you have the latest iOS version. Also, check that your Up Luxembourg card is activated for mobile payments.

How do I delete my Up Luxembourg card from my Apple Wallet ?

In your Apple Wallet app, select your Up Luxembourg card, tap the more “...” button in the top right hand corner then tap on the card details “i”, scroll down and tap “Remove card”.

What should I do if my smartphone is lost or stolen ?Que faire si mon smartphone est perdu ou volé ?

In case of loss or theft, you can use the ‘Find My Device’ (Google) or ‘Find My’ app (Apple) to remotely lock your device. For added security, you can block your card from the “My cards” tab on https://my.up-luxembourg.lu/.

Are there any additional fees for using my Up Luxembourg card with Apple Pay or Google Pay ?

No, using your Up Luxembourg card with Apple Pay or Google Pay is free of charge.

I accidentally deleted my Up Luxembourg card from my Wallet, can I add it back ?

Yes. Simply add your Up Luxembourg card back to your Wallet using the same steps as described above.

How do I set up my Up Luxembourg card in Apple Pay or Google Pay ?

To add your Up Luxembourg card, open the Wallet app on Apple devices or the Google Pay app on Android, tap ‘+’ to add a new card, and follow the on-screen instructions to verify and activate it.

Can I add my Up Luxembourg card to both Apple Pay and Google Pay ?

You can add your Up Luxembourg card to Google Pay to make quick and secure payments with your smartphone or smartwatch. Apple Pay will be available soon.