On your app

1. Click on "Hub" at the bottom right of the screen.
2. Select "Reimbursement."
3. Click on "Create a new request."
4. Choose the transaction to reimburse.
5. Click on "Add colleagues."
6. Select your colleague(s) from the list, enter the amount to reimburse, then click on "Request now."
7. Your colleague will then need to validate the request.

1. Your colleague must submit a reimbursement request via their app.
2. You will then receive a reimbursement request notification.
3. You just need to validate it for your colleague to be reimbursed.

Via the My Up Luxembourg app :

Open the app and log in to your account.

Click on the "Hub" tab at the bottom right of the screen.

Select the "Cards" option to access your information.

Tap on "Reveal my PIN" to display it securely.

Via our website :

Log in to your My Up Luxembourg account on our website at the following address: account.up-luxembourg.lu/login/email

Go to the "My Cards" section.

Click on "Click to view" to display your PIN code.

Logging in to your personal account via the MyUp Luxembourg website or the Up Luxembourg app is easy:

- Go to MyUp Luxembourg
- Enter the e-mail address or cell phone number you used to activate your Up Luxembourg card.
- Enter your personal password.
Forgot your password? Follow the instructions.

Have you forgotten your password? Click on "Forgot password" in your MyUp Luxembourg account or via the app and choose one of the options below to set a new password:

Via your card number
Via your e-mail address
Via your cell phone number
You will receive your new password by e-mail.

You can change your password via your MyUp Luxembourg account, under the "Profile" tab.

You can change your login details (e-mail address and/or cell phone number) via your MyUp Luxembourg account, under the "Profile" tab.

Thanks to your MyUp Luxembourg account :

Check your balance and transactions
Check your spending
Block your card
Manage your personal data
...

Are you receiving Up Luxembourg cheques through your employer for the first time?

Your Up Luxembourg card has been requested by your employer. You do not need to do anything yourself. You will receive your card within 10 working days of Up Luxembourg receiving your employer's request.

After blocking your Up Luxembourg card, you will receive your new card within 10 working days.

Once your new card has been activated, your remaining balance will be immediately available on your new card.

Up Luxembourg cards are sent by default to the employer's postal address, unless the employer explicitly specifies another delivery address. The card will be delivered within 10 working days of the request.

You can activate your Up Luxembourg card in 2 ways:

- Activation by SMS: send the activation code mentioned in the letter accompanying your card to +352 691 766 618. You will then receive an activation confirmation by SMS and a password to log in to your MyUp Luxembourg account.

- Activation via "MyUp Luxembourg": surf to https://my.up-luxembourg.lu/fr_LU/login and click on "Activate your card online". Then fill in the required fields. You'll receive a confirmation e-mail with your password. With this password, you can log in to your MyUp Luxembourg account.

Your Up Luxembourg card is recharged when you receive a cheque order from your employer.

As soon as the cheques have been topped up on your Up Luxembourg account, you will receive confirmation by e-mail (if your e-mail address has been added to your myUp Luxembourg account).

Do you have any questions about the number of vouchers you are entitled to, or the value of the vouchers you receive? Don't hesitate to contact your employer.

Has your Up Luxembourg card been lost or stolen? There are several ways to block it immediately:

- Via the mobile app, under the "My cards" tab, available soon.
- Via MyUp Luxembourg, on the home page, via "Block card".
- Via our customer service number +352 27 94 08 92 (Monday to Friday, 9am to 5pm). Don't forget to have your national registration number ready when you contact us.
Your employer can also block your card himself via his own customer area.

Is your card no longer working or has your transaction been refused? Then check first:

- If your card is activated (via the MyUp Luxembourg home page or via "My cards" in the Up Luxembourg app).
- If your card is still valid (check the expiry date on your card).
- If you still have an available balance
- If the merchant where your transaction was declined accepts the product available on your card.
- If, after verification, your Up Luxembourg card is still refused by several merchants, please return your card by post to our address: 9 rue du Laboratoire L-1911 Luxembourg. Your card will be tested and, if necessary, a new card will be sent to you within 10 working days.

The Up Luxembourg card can only be used in Luxembourg. Each country has its own legislation on extra-legal benefits. The granting of the Up Luxembourg card is subject to Luxembourg legislation.

You can activate or deactivate online payments via your MyUp Luxembourg account. Once logged in, manage this option via the "Profile" tab.

You can modify your personal data (e-mail address, telephone number, password, etc.) via your MyUp Luxembourg account under the "Profile" tab.

Are you no longer working for the employer who gives you Up Luxembourg vouchers? No problem, you can continue to use your MyUp Luxembourg account, your Up Luxembourg vouchers and your Up Luxembourg card until they expire.

There are several ways to check your balance:

Via your MyUp Luxembourg account online at https://my.up-luxembourg.lu/fr_LU/login
Via the Up Luxembourg app (IOS or Android) , available soon.

Via your MyUp Luxembourg account: under the "transactions" tab, you'll find an overview of your transactions for the past year.

Once the cheques have been charged to your Up Luxembourg account, you will receive confirmation by e-mail (if your e-mail address has been added to your MyUp Luxembourg account).

Find the list of partner merchants:
Via the My Up Luxembourg app in the "Network" tab.
Via our website in the "Employees" section, click on "I want to know everything."

Meal vouchers can only be used to purchase food products.

Up Luxembourg meal vouchers are accepted in a wide network of stores and restaurants in Luxembourg. You can also use your luncheon vouchers to pay for purchases in various online stores.

Discover our network of restaurants and shops https://map.up-luxembourg.lu/.

Meal vouchers are legally valid for 1 year or 12 months.