At the beginning of each month, you will receive an invoice listing the transactions carried out the previous month via your point(s) of sale, the transaction fees paid and the amounts paid to you.

You haven't received an invoice? This means that no transactions were carried out via Up Luxembourg in the previous month.

At the beginning of each month, you receive an invoice with a statement of charges for the transactions you received the previous month. This invoice is sent to the e-mail address you provided when you signed your contract.
In months when your customers have not carried out any Up Luxembourg transactions, you do not receive an invoice: you only pay for what you use.

Payments are refunded by your payment service provider (SIX, Worldline, Servipay, Vivawallet, etc.). The speed of reimbursement depends on the terms agreed with the provider.

If your address has changed since you joined, please send us an e-mail to merchant@up-luxembourg.lu with the following information:

Your company name
The company or affiliation number shown on your invoice
Your old address
Your new address

If you cease your activities and no longer accept Up Luxembourg on your terminal or online store, please inform Up Luxembourg as soon as possible by e-mail at merchant@up-luxembourg.lu.

If you are taking over a business where Up Luxembourg is already accepted, you will still need to submit an affiliation application. Submitting a new application ensures that all data is updated in our system (payment information, contact details, etc.).

If the products and/or services you offer are eligible for payment by luncheon vouchers, you can accept them in your establishment or online. Filling in the form takes just 5 minutes.

The Up Luxembourg card is accepted by almost all existing payment terminals: Worldline, Six Payment, Vivawallet, Axepta, Elavon, Servipay etc...

To accept Up Luxembourg in your shop, you pay no activation or subscription fees, just a transaction fee:
Luncheon voucher: 1.85% of the amount + VISA transaction fees charged by your payment provider.
So you don't pay anything until your business has made a transaction with Up Luxembourg.

If the products and/or services you offer are eligible for payment by luncheon vouchers, you can accept them in your establishment or online. It only takes 5 minutes to complete the form.

As soon as we receive your request, Up Luxembourg takes care of everything from A to Z. The operation takes place within 5 working days, remotely and without your intervention.